About Product Care Guide

Table of Contents

How to Read Product Care Label

Check the below to easily understand each washing symbol means and how to care for your products:

General Washing & Drying Guideline

Pre-dilute detergents: Dissolve detergent in water before use to prevent color fading and transfer.
Avoid optical brighteners: Particularly for light-colored garments to maintain original tones.
Separate colors: Wash dark and light items separately to prevent bleeding.
Use laundry nets: A laundry net helps preserve shape and reduce wrinkles.
Shade drying recommended: Dry garments in the shade to preserve color and finish. Always consult the care label for specific instructions.

Ironing & Pressing Guidelines

Prevent scorch marks: Always refer to the garment’s care label for the recommended ironing temperature and method.

Press cloth usage: For delicate fabrics (Polyester, Nylon, Spandex, Satin, Silk, Wool), use a press cloth between the iron and garment to protect against shine or scorching.

Care label locations:

Outerwear: inside left pocket
Tops: inner bottom left
Bottoms: inward near left pocket
Innerwear: printed on inner side

Ironing temperature guide:

Low: max 110°C
Medium: max 150°C
High: max 200°C
Do not iron: follow label instructions

Ironing Symbols

Low heat – gentle fabrics
Medium heat – standard items
High heat – durable fabrics
Do not iron – delicate prints, transfers, or embroidery

Our Quality Assurance Policy

All custom orders and apparel items are manufactured to strict quality standards. To support this commitment, we offer a 21-day, 1-to-1 exchange policy for verifiable manufacturing defects.

Eligible Defects: Exchanges apply strictly to printing defects, pre-existing fabric holes (prior to use), or improper stitching.
Batch Quality Threshold: To qualify as a production or batch-wide issue, defect reports must equal or exceed 5% of the total items delivered in the order. Total defect rates below 5% are considered standard handling/user issues and fall outside our production warranty.
Claim Window: All feedback and exchange requests must be submitted within 21 days from the date of delivery.